Contact: John Rader
LPC Executive Director
770.486.5869
jrader@smc3.com
Strategies and Tools to Reduce Freight Loss and Damage
At LPC's Annual Fall Meeting attendees gain insight on reducing freight loss and damage
Peachtree City, GA- October 31, 2001 - The Loss Prevention Conference (LPC) members and registrants met at Eagle's Landing Golf Resort in Stockbridge, Georgia October 22-23, 2001 for the annual fall meeting, entitled "Strategies and Tools to Reduce Freight Loss & Damage."
Attendees heard from leading carriers, shippers and legal professionals about adopting a proactive approach to loss and damage, dock worker training and certification, responsibility for over-freight, and using reference material to resolve freight loss and damage claims. In addition, the meeting offered roundtable discussions and case studies to place further emphasis on diminishing loss and damage.
Selected highlights include:
Phil Parker, dynamic speaker and author, delivered a powerful keynoteaddress on "The Change of Choice." In his presentation, Parker explained
his formula for successful change, and emphasized that change is here to stay. How we choose to experience and accept it depends on how we focus our attention and energies.
Offering an excellent approach to proactively managing loss and damage was Mike Willis, Director of Cargo Claims, American Freightways. Proactively managing, he clarified, means making people aware of how they individually impact loss and damage, from the driver to the dock worker to non-freight handling positions like sales and operations management.
Delivering an informative seminar on "Dock Worker Training and Certification Program" built to increase employee retention, recruiting and customer satisfaction was Shelia Koustoumbardis, Regional Claims Prevention Manager for Saia Motor Freight. She detailed the process of putting together a program. She stressed the ROI through significant decreases in inbound and outbound overages, shortages, astray freight and misloads.
- Joesph McCoin, Attorney for Miller Martin, and John Gibbs, Director of Cargo Claims, Loss Prevention & Security for Southeastern Freight Lines, tackled the sensitive issue, "Who owns over-freight?" McCoin's remarks included ways to avoid a dispute before it occurs and what to do when an over-freight situation does occur. Gibbs called attention to the fact that markings do not constitute ownership and that many over-freight situations are the result of improper labeling, pallet freight delivered over and cross deliveries.
- Using the "tools at hand," Hyman Hillenbrand, Attorney for DeOrchis, Corsa & Hillenbrand, imparted information to attendees on commonly overlooked internal and external reference tools for use in loss situations. Hillenbrand gave an example of each readily available source and how it can be used.
The next Loss Prevention Conference will be held May 5-7, 2002 on Hilton Head Island, South Carolina. For more information on the Loss Prevention Council and upcoming meetings, please contact John Rader, Executive Director, at 770.486.5869, jrader@smc3.com or visit www.transportlink.com/lpc.
About the Loss Prevention Conference
For more than 60 years, the loss Prevention Conference has provided members and the general public training sessions on reducing freight loss and damage. Designed for shippers and carriers, the LPC meetings and seminars teach best business practices, applicable statutes, case law and regulations affecting freight loss and damage as well as the lawful settlement of freight claims.
For further information on the LPC, visit www.transportlink.com/lpc or contact John Rader at 770.486.5869 or jrader@smc3.com.
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