At Your Service.
SMC³'s Dedicated Customer Support Center
SMC³'s commitment to quality means supporting you in a way that meets all of your needs, all of the time. Our dedicated customer support staff is ready to help you achieve greater success in the transportation marketplace by providing prompt, accurate and courteous resolution to your questions about transportation technology.
E-mail SMC³ Customer Support or call us at 800.845.8090
Customer Support Hours: Monday-Friday, 8:00 a.m.-5:15 p.m. (Eastern Time)
Customer Support Capabilities
SMC³'s customer support center receives and responds to all customer inquiries pertaining to any aspect of SMC³'s operations, including membership, billing, shipping, contract terms, sales orders of shelf products and account updates.
As part of their daily process, the customer support staff records all customer contact, including resolution and/or forwarding action taken to refer a question to the proper party. The department responds to all issues within one business day or otherwise notifies customers if there will be a delay in obtaining a final resolution.
Call Distribution
SMC³ has installed an automated call distribution system to help you get to the right person quickly and without hassle. The system does not interfere with direct-dialed calls to employee lines, and you can press zero and reach a live operator at any point during the call.
Technical Support
Like SMC³'s Customer Support facility, SMC³'s Technical Support center is here to serve you. If you have a technical question in relation to an SMC³ product, please contact Technical Support by calling the toll-free Technical Support phone number at 1.800.272.3425 or emailing SMC³ Technical Support.Technical Support Hours: Monday-Thursday, 8:00 a.m.-5:30 p.m.; Friday, 8:00 a.m.-6:30 p.m. (Eastern Time)
SMC³ has been in the transportation business since 1935. Take advantage of our expertise. We know transportation software. We know service. And we promise the best of both.
E-mail SMC³ Customer Support or call us at 800.845.8090.
Customer Support Hours: Monday-Friday, 8:00 a.m.-5:15 p.m. (Eastern Time)