Careers
Join us for the exceptional environment, stay for the joy of it
We're looking for great employees, and you're looking for a great place to work. Welcome to SMC³, a growing, financially stable organization where you can develop software, provide technical or product support, conduct business analysis, sell our world-class software, and work with some of the most dedicated employees in the Southeast.
We recognize, reward and strengthen the talents and successes of our staff through:
- A competitive salary and benefits package, including matching 401K
- Numerous internal company events throughout the year
- Continuing education and training, so you stay at the peak of your profession
- A corporate quality initiative that helps employees recognize the value in their role and help improve the company's bottom line through stronger work processes
SMC³ is an equal opportunity employer.
Openings at Atlanta Headquarters
Openings at Louisville, KY Office
Director, Application Development and Support
Position Summary
SMC³ is looking for a Director of Application Development & Support. This position plans, organizes and governs the activities of the Product & Application Development department to support the achievement of the Company mission and strategies. This individual also provides professional direction and guidance to department employees and executive management regarding product and application development strategy and initiatives. PLEASE INCLUDE SALARY REQUIREMENTS WHEN APPLYING FOR POSITION.
Essential Functions
- Works with CIO regarding recommendations, development and implementation of strategic plans, goals and objectives for department. .
- Manages and directs the development, implementation and evaluations of plans, policies, systems and procedures to achieve goals and objectives.
- Leads and directs multiple departments within development in the application of new processes and technologies to achieve higher efficiency, productivity and customer services.
- Develop leadership and management skills of direct reports.
- Work in conjunction with the Network Services leadership team to achieve Information Technology goals and objectives.
- Manage change, issues, and risks associated with deliverables.
- Keep CIO informed of issues that may impact strategic business objectives or personnel related concerns.
Qualifications
- Undergraduate degree in IT Technology or directly related field required.
- 5+ years in a management/leadership position over multiple departments within an IT environment.
- Proven ability to lead, motivate and develop personnel in both management and technical staff roles.
- Knowledge of principles, practices and techniques of information systems management, including applications design, hardware and software options for business.
- Experience with long-range and strategic technology planning.
- Detailed knowledge of information technology, planning, management, and research techniques.
- Detailed knowledge of computer programming languages, techniques and systems analysis including platforms and product delivery with emphasis on SaaS models.
- Application Development – programmatic and logical thinking
- Application and workflow design.
- Must be able to work a flexible schedule. This may include nights, weekends and holidays.
- May require some travel on an as needed basis.
Skills
- Leadership
- Strong oral and written communications
- Problem solving skills
- Interpersonal Skills
- Organizational skills
- Adaptability
- Dependability
Technology Integration Analyst
Position Summary
The Technology Integration Analyst role is to assist in the integration of SMC³ software and hardware with customer’s logistic solutions. High level technical support calls which lack a supported solution will be escalated to this individual from the technical support staff for problem-solving, communication, and mentoring back to the staff. This individual will participate in pre-sales calls to answer technical questions about SMC³ products. Proven communication skills, problem-solving skills, and a thorough knowledge of integration best practices are critical to successful performance in this role.
Essential Functions
Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
- Mentors and grows skill set and knowledge base of technical support staff.
- Participates in pre-sales technical support interaction with customers.
- Takes ownership of the client integration relationship with a drive towards increasing customer's participation with products.
- Champions the client requests and acts as liaison with technology managers to facilitate implementation and communication with the customer.
- Determines from customer’s activity and relationship any new requirements.
- Responsible for analyzing customer requirements and forwarding recommendations and business requirements back to the Technology Integration Engineer.
- Maintains and develops Software Development Kits (SDKs) for customer consumption.
- Communicates system issues and defects to manager and assists in resolution.
- Supports the organization by resolving high level technical support issues.
- Participates in some on-site programmatic guidance / support to customers if deemed necessary.
- Provides continuous support and information exchange to the clients' development personnel.
- Confers with manager to discuss work processes, plans and/or actions to be taken.
- Tests and documents modifications and writes operational instructions.
- Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
- Makes recommendations regarding latest technology advances in software and hardware.
Qualifications
- Bachelor’s Degree in computer programming related field or relevant experience.
- May require up to 5 years or more experience in a related field.
- Experience in a supply chain setting is preferred.
- Experience in issue tracking and other project tracking requirements.
- Ability to communicate with and interpret the operational requirements of end users.
- Ability to investigate and analyze information and to draw conclusions.
- Ability to think logically and pay close attention to detail.
- Ability to work with abstract concepts and do technical analysis.
- Ability to prioritize and adhere to deadlines.
- Willingness to take responsibility and show initiative to work when necessary to meet deadlines or when working on high-priority projects.
- Thorough knowledge of applicable computer languages and ability to learn new methods and languages quickly.
- Willingness to expand knowledge base by assimilating technical manuals, publications and conferring with technical experts and practitioners.
- Ability to learn relevant operating systems and applications.
- Desire to learn and further develop professionally.
- Ability to adapt in a changing workplace.
- Team participation.
Skills
- Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner.
- Strong communication, collaboration skills and experience interacting with business and technical management.
- Organizational skills
- Listening skills
- Problem Solving
- Interpersonal Skills
- Oral Communications
- Written Communications
- Planning/Organization
- Accuracy
- Adaptability
- Dependability
Click Here to Submit Resume
Technology Integration Analyst
Position Summary
The Technology Integration Analyst role is to assist in the integration of SMC³ software and hardware with customer’s logistic solutions. High level technical support calls which lack a supported solution will be escalated to this individual from the technical support staff for problem-solving, communication, and mentoring back to the staff. This individual will participate in pre-sales calls to answer technical questions about SMC³ products. Proven communication skills, problem-solving skills, and a thorough knowledge of integration best practices are critical to successful performance in this role.
Essential Functions
Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.
- Mentors and grows skill set and knowledge base of technical support staff.
- Participates in pre-sales technical support interaction with customers.
- Takes ownership of the client integration relationship with a drive towards increasing customer's participation with products.
- Champions the client requests and acts as liaison with technology managers to facilitate implementation and communication with the customer.
- Determines from customer’s activity and relationship any new requirements.
- Responsible for analyzing customer requirements and forwarding recommendations and business requirements back to the Technology Integration Engineer.
- Maintains and develops Software Development Kits (SDKs) for customer consumption.
- Communicates system issues and defects to manager and assists in resolution.
- Supports the organization by resolving high level technical support issues.
- Participates in some on-site programmatic guidance / support to customers if deemed necessary.
- Provides continuous support and information exchange to the clients' development personnel.
- Confers with manager to discuss work processes, plans and/or actions to be taken.
- Tests and documents modifications and writes operational instructions.
- Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
- Makes recommendations regarding latest technology advances in software and hardware.
Qualifications
- Bachelor’s Degree in computer programming related field or relevant experience.
- May require up to 5 years or more experience in a related field.
- Experience in a supply chain setting is preferred.
- Experience in issue tracking and other project tracking requirements.
- Ability to communicate with and interpret the operational requirements of end users.
- Ability to investigate and analyze information and to draw conclusions.
- Ability to think logically and pay close attention to detail.
- Ability to work with abstract concepts and do technical analysis.
- Ability to prioritize and adhere to deadlines.
- Willingness to take responsibility and show initiative to work when necessary to meet deadlines or when working on high-priority projects.
- Thorough knowledge of applicable computer languages and ability to learn new methods and languages quickly.
- Willingness to expand knowledge base by assimilating technical manuals, publications and conferring with technical experts and practitioners.
- Ability to learn relevant operating systems and applications.
- Desire to learn and further develop professionally.
- Ability to adapt in a changing workplace
Skills
- Highly motivated individual with strong interpersonal skills and ability to represent the organization in a professional manner.
- Strong communication, collaboration skills and experience interacting with business and technical management.
- Listening skills
- Problem Solving
- Interpersonal Skills
- Oral Communications
- Written Communications
- Planning/Organization
- Accuracy
- Adaptability
- Dependability
Click Here to Submit Resume
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