Get the expert care and information you need.
Our dedicated, responsive customer team thrives on supporting you to your utmost satisfaction. If you choose to call us, you'll find an active, engaged team at the other end of the line. If you choose to email us, you'll get a quick, thoughtful and concise response. Just ask our customers.
Get Answers to Technical Questions (3) Different Ways
Get the newest software updates and patches (search by keyword, product name or support ID)
Get technical assistance by Monday through Friday via e-mail or by calling 800-272-3425 from 8:00 a.m. to 5:30 p.m. (Eastern Time)
Before You Contact Technical Assistance
Please gather this information:
Which operating system and version are you using? From Windows, right click My Computer and select Properties (e.g., Windows 98 SE, Windows 2000, Windows XP Professional).
What is the name and version of your SMC³ application? From the SMC³ application click Help>>About.
- If connecting from the Internet, which browser are you using? From the browser menu click Help>>About.
Get Answers to Non-Technical Questions
- Visit the main SMC³ contact information page for answers to any of your non-technical issues or questions—from billing and product order status inquiries to contract terms and membership information.
Atlanta Headquarters500 Westpark Drive
Peachtree City, GA 30269
Louisville, KY200 High Rise Drive, Suite 200
Louisville, KY 40213
(M-F, 8:00 a.m. - 5:15 p.m. ET)
(M-F, 8:00 a.m. - 5:30 p.m. ET)