Customer Care

Get the expert care and information you need.

Our dedicated, responsive customer team thrives on supporting you to your utmost satisfaction. If you choose to call us, you'll find an active, engaged team at the other end of the line. If you choose to email us, you'll get a quick, thoughtful and concise response.  Just ask our customers.

Get Answers to Technical Questions (3) Different Ways

  1. Browse frequently asked questions about our products

  2. Get the newest software updates and patches (search by keyword, product name or support ID)

  3. Get technical assistance by Monday through Friday via e-mail or by calling 800-272-3425 from 8:00 a.m. to 5:30 p.m. (Eastern Time)

Before You Contact Technical Assistance

Please gather this information:

  • Which operating system and version are you using? From Windows, right click My Computer and select Properties (e.g., Windows 98 SE, Windows 2000, Windows XP Professional).

  • What is the name and version of your SMC³ application? From the SMC³ application click Help>>About.

  • If connecting from the Internet, which browser are you using? From the browser menu click Help>>About.

Get Answers to Non-Technical Questions

Contact SMC³

Atlanta Headquarters

500 Westpark Drive
Peachtree City, GA 30269
800.845.8090 toll-free
770.486.5800 direct
770.486.7649 fax

Louisville, KY

200 High Rise Drive, Suite 200
Louisville, KY 40213
888.342.6484 toll-free
502.962.0900 direct
502.962.0939 fax

Customer Support:

(M-F, 8:00 a.m. - 5:15 p.m. ET)

Technical Support:

(M-F, 8:00 a.m. - 5:30 p.m. ET)