When SMC³ needs information that personally identifies you or allows us to contact you, in most cases we will request this through an online registration process. In order to use or access certain services provided on or through the Site (such as downloading white papers, registering for educational seminars and conferences, requesting online product demonstrations, making online product purchases, etc.), you may need to register with us, which will entail your disclosure and transmission of certain information about you. Subsequent to your product registration you may occasionally receive product-related emails from SMC³. These emails contain important, customer-specific updates. You may "opt-out" or unsubscribe from receiving non product-related emails by clicking here or following the instructions contained within any marketing email from us.
Information We Collect
In most cases, personal information collected is limited to contact information (i.e., name, mailing address, telephone number, email address) and certain other personal and demographic information about you.
If you make a purchase, we may also ask for your credit card information to process your order. This information will not be used for any purpose other than processing and/or referencing your order, is not stored in any SMC³ database, and will not be shared with anyone.
While accessing and operating an online SMC³ product, the SMC³ software will record general statistical and tracking information, such as the date and time a client accesses his/her product and the time spent using it. The SMC³ software transfers this information to SMC³'s servers, and such information is used for internal resource management purposes.
We also may collect non-identifiable information that becomes available to us as a result of your visit to the Site or login to an application. This information includes, for example, your IP address (a number automatically assigned to your computer when you visit the Site or login, and which is logged by our servers), your Internet Service Provider ("ISP"), your Web browser, the type of operating system, the domain name of the Web site which links you to our Site, the pages you visited, and the length of each visit to the Site.
Because we are very interested in the successful dissemination of information, we will review trends recorded on certain log files. In connection with such log files, analysis software will be used to generate reports which will allow us to determine how we can enhance your experience with our Site and applications. This information will not be used to ascertain your identity, and the log files may be purged periodically, at our discretion, to maximize space on the server.
Collection of Personally Identifying Information from or about Children
Persons under the age of eighteen (18) are not permitted to register with SMC³ and SMC³ does not knowingly collect, either online or offline, personally identifiable information from persons under the age of eighteen (18). If we learn that a child under the age of eighteen (18) has provided us with personally identifiable information, we will attempt to delete this information from our databases, subject to any technical limitations on our ability to do so.
Use and Disclosure of Your Personal Information
Your personal information is generally used for the following purposes: to make the SMC³ Web site easier for you to use by not making you enter your personal information more than one time; to help you quickly find SMC³ software, services, or other information; to help us create and promptly deliver content most relevant to you; to alert you to product upgrades, updated information and the availability of new functionality; and the like.
SMC³ does not sell, rent, distribute or provide your personal information to third parties. We may aggregate personal information about our users to determine the general demographic makeup of our users, types of transactions, etc., but aggregated information will not identify specific individual information. We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing surveys, or performing statistical analysis of our services. We only provide to those companies the Personal Information they need to deliver the service. They are required to maintain the confidentiality of your Personal Information and are strictly prohibited from using your Personal Information for any other purposes.
You can disable cookies using your Internet browser settings. Please consult your browsers' help function for information on how to disable cookies. Note that if you disable cookies, certain features of our Site may not function properly.
We have security measures in place to protect against the loss, misuse, and alteration of the information under our control. While we strive to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third parties from intercepting this information. You should not assume or expect that any communication that you transmit to us (such as personally identifiable or other data, questions or answers, comments, or suggestions) is confidential. SMC³ and its internet service providers shall not be liable or responsible if any information about you is intercepted and used by an unintended recipient.
In accordance with California Civil Code 1798.83, California residents are entitled to know that they may file grievances and complaints at:
California Department of Consumer Affairs
400 R Street, Suite 1080
Sacramento, CA 95814
Phone: 916-445-1254 or 800-952-5210
Access, Correction and Contacting Us
You may contact us at 800-845-8090 if you think any information we have about you is inaccurate, incomplete, if you want to change the information about you that we may have collected, or if you wish to opt-out of receiving any communications from us.
500 Westpark Drive
Peachtree City, GA 30269