Case Study SMC³ + MercuryGate
The Need
Workflow automation
For TMS providers like MercuryGate and large 3PLs, manual freight transportation tasks (receiving quotes, transmitting a bill of lading, generating invoices, etc.) add inefficiency and reduce the ability to provide value to customers.
The Criteria
MercuryGate was looking for a communication solution that allowed for:
- Better workflow automation to reduce hands-on tedium
- Faster tendering and invoicing to improve the customer satisfaction and operational efficiency
- Real-time insights to secure the right capacity for shipping customers
- Smooth integration with existing systems
The Solution
SMC³ APIs have enabled MercuryGate and this 3PL to reduce costs, increase efficiency, and impress customers.
The cloud-based platform seamlessly integrates with existing communications systems, providing instant functionality like:
- Receive LTL quotes for volume, contract, broker and dynamic pricing as well as transit schedules from multiple carriers
- Real-time shipment monitoring and messaging
- Self-assigning PRO numbers prior to pickup
- On-demand access to vital documents
- Use of Electronic Bills of Lading (eBOL)
- Proactive supply chain management with real-time alerts
- Digital pickup scheduling and immediate pickup confirmation