Frequently Asked Questions about SMC³ Solutions

Answers to the most common technical support questions by product can be found here. Simply click on the relevant product below. If you still have a question, we’ll be glad to help.

BatchMark® XL

Why is my user floor not applying?

Please ensure a mcDiscount is being passed. BMXL compares the shipment Net Charge to the discounted Minimum Charge, if the Minimum Charge is higher than the Net Charge the Minimum Charge will apply. However, if the calculated Minimum Charge totals less than the Floor, the Floor Charge will apply.

How do I eliminate TruckLoad Deficit Rating?

Pass 20000 in the stopAlternationWeight column to turn off the 20K weight level and higher.

Error 32 Tariff Not Found

If you have verified the correct tariffName is being passed, please ensure the effective date of the tariff is being passed in the shipmentDateCCYYMMDD column.

Why is my LTL surcharge not applying?

Check the Billed Weight column in the response file. If the billed weight is 20K or greater (which is a TL in BMXL) you will need to pass a TL surcharge as well as a LTL surcharge.

Why are no rates returned?

Check the Error Code column in the response file, correct and re-rate.

Error 28 or 29 returned

Please ensure the originCountry and destinationCountry arguments have the correct code: USA, MEX, or CAN.

CarrierConnect® XL 1.0

What is the 2016 CarrierConnect® XL 1.0 release schedule?

Download the 2016 CarrierConnect® XL 1.0 release schedule here.

Can I a get special release of carrier transit data outside of the standard scheduled releases?

You can request a special release by submitting this form.

I’m returned a 12000135 error when running GetTerminalDetailsByPostalCode request. What is the cause of this error?

12000135: The SCAC supplied is invalid. A valid NMFTA SCAC must be passed in a GetTerminals or GetTerminalDetailsByPostalCode request to avoid errors.

I want to use a carrier that does not participate in the CCXL 1.0 service guide data. Can you add them?

If a carrier you want to use does not participate in our CCXL 1.0 service guide data, please contact carrierconnect@smc3.com for more information on having them added.

I want transit information returned for several carriers for one lane. Do I have to run a separate request for each SCAC?

In the Transit method, multiple (valid) NMFTA SCACs can be passed to return transit information for desired carriers for a particular lane.

I do not or have not received my CCXL 1.0 password. How or when will I receive it?

Once your CCXL 1.0 account is setup, you will receive two emails: one with your username and license key and a 2nd with your password from AdminManager@smc3.com that will be used in your authentication token. Be sure to check your spam email in case it was sent there.

When using the Transit method, what should I enter in the “method” field?

The “method” argument (in GetTerminals, GetTerminalDetailsByPostalCode and Transit methods) refers to “LTL” for less than truckload or “TL” for truckload.

Can I pass several zip codes in the GetTerminalDetailsByPostalCode method request?

Yes, using the GetTerminalDetailsByPostalCode method allows you to pass multiple SCACs (valid NMFTA SCAC) with multiple zip codes in one request.

Will CCXL 1.0 return transit information for all carriers that service a particular lane?

Yes, if no SCAC is passed into a Transit method request, all available carriers that service the lane will be returned.

Will my RateWareXL authentication token work for CCXL 1.0?

No, the license key will be different for CCXL 1.0, however, the username and password will remain the same.

How soon is new service guide data available? I know that a particular carrier supplied SMC³ with new service guide data yesterday.

CCXL 1.0 will continue to be updated on the release schedule of the 1st and 3rd Tuesday of each month with the exception of special releases.

Why would my carrier’s website show different transit time information than CCXL 1.0?

SMC³ relies on carriers to provide us with their most updated transit time information. If you experience this scenario, we encourage you to contact our tech support at support@smc3.com.

My carrier delivers every Tuesday to a postal code that is in a remote location, why does CCXL 1.0 report this lane as not serviced by this carrier?

CCXL 1.0 does not contain the logic to process limited pick up/deliver days for a particular zip code. In cases where the carrier only services a zip code on certain days, the carrier will decide the information it provides to SMC³.

Can I see if a particular carrier serviced a particular lane several years ago?

No, CCXL 1.0 provides only current service guide data.

Are the CCXL 1.0 service guide data releases automatically loaded into the web service or is there something we have to do manually?

CCXL 1.0 web service data is hosted and maintained/updated by SMC³ – there is no local installation required.

Does transit time returned by CCXL 1.0 take non-work days, like weekends, into account?

CCXL 1.0 transit times reflect the service guide data provided by carriers to SMC³. It is the carrier’s discretion as to the data they provide SMC³ with regards to their business rules.

Where is the terminal’s fax number in CCXL 1.0?

Terminal’s fax numbers are not available in CCXL 1.0.

My application shows transit time in hours. Does CCXL 1.0 return transit time in hours or days?

CCXL 1.0 returns transit time in days.

How do I prevent some SCACs from being excluded in the CCXL 1.0 response when I use a Postal Code + 4 for the origin or destination in the request?

Eliminate the +4 part of the postal code from the request. Using just a 5-digit postal code (6 for Canada) will ensure all possible SCACs are included in the response.

CarrierConnect® XL 2.0

Will I be able to return detailed terminal information such as fax #’s and/or email addresses?

Yes, the TerminalByTerminalCode method is designed for customers wanting to get specific terminal information such as toll free and fax #, email address and contact name.

Does CCXL 2.0 provide a method to assist customer’s wanting to schedule transit (pickup and delivery) according to the carrier’s work week schedule?

The TransitWithShipmentDateWindow method was specifically designed for that purpose. It uses the requested pickup and delivery windows within the request in conjunction with the carrier’s work week and holiday schedule to calculate calendar transit times for the shipment. One of the new features of CCXL 2.0 is the addition of pickup and delivery windows. The purpose of these windows is to manage the pickup and delivery transit times that are returned by each carrier.

Will I be able to distinguish between carrier’s service methods when making a transit request in CCXL 2.0?

Yes, CCXL 2.0 provides the ability to filter responses based on a carrier supplied service codes (i.e. Standard-LTL) and methods (i.e. LTL, TL). Calling the AvailableCarriers method will return the full list of codes and methods for each carrier.

Will CCXL 2.0 provide any ability for the customer to run historical transit requests?

CCXL 2.0 will provide the ability to return historical transit information. The initial release of CCXL 2.0 will contain historical data as far back as 12/17/2013. Going forward, SMC³ will keep a rolling three year window of historical data. This shipment date will determine the data set being used for the return of transit information. Note: The shipment date attribute is used in the TerminalByCarriers, TerminalsByTerminalCode and TransitWithShipmentDate web methods.

The CCXL 2.0 manual references a “data group.” What is a data group?

A data group is an organizational unit within CarrierConnectXL that is a collection of transit, workweek, and holiday calendar data. That collection is stored in CarrierConnectXL by its effective dates, service and method. These attributes are used to correctly select the data group that is returned.

Are weekends included in the transit days returned?

The TransitWithShipmentDateWindow method utilizes calendar and work week schedules (provided by the data provider) to return minimum and maximum calendar days.

Does CCXL support Saturday pick up/delivery (when applicable)?

Data providers have the ability to add day of week scheduling to control pick up, delivery, and freight movement for each day of the week.

Some carriers define various cities to one zip code. Does CCXL 2.0 support multiple cities assigned to on zip code?

Yes. Data providers have the ability to assign multiple cities with different service days and terminals to one zip code. The city will need to be passed in the TransitWithShipmentDate request to utilize this feature.

Will CCXL 2.0 return transit times that take into account a carrier’s holiday scheduling?

Yes, data providers have the ability to add holiday scheduling to control pick up, delivery, and freight movement. If the data is provided to SMC³, CCXL 2.0 has the ability to return transit times that reflect work-week exceptions such as holidays.

If an error code is received in the response from CCXL 2.0, will we have to follow up with a second call to the web service to request information about that error code?

No, in CCXL 2.0 the Status Code element is returned in each response containing a status code of PASS or FAIL, resolution, reference number, and message. Upon a FAIL status code, detailed information is supplied in those fields to use for diagnosing the error condition.

I’m upgrading from CCXL 1.0 to 2.0. Do I use the same WSDL and same Endpoint for use in my client application?

I’m responsible for configuring failover of the endpoint used by my client application that calls CCXL 2.0, are there datacenter-specific DNS entries available?

Yes, the datacenter-direct DNS entries are: ccxl-atl.smc3.com, ccxl-dfw.smc3.com, ccxl-ptc.smc3.com.

I’m responsible for writing the code needed by the client application that calls CCXL 2.0, are there any code examples available to aid development?

Yes, our SDK’s, (Software Development Kit), code examples have been created in Java (Axis1, Axis2, JAX-WS, and TCP/IP) and Windows (C#, VB.NET). A SoapUI project has also been included with an example of each CarrierConnectXL 2.0 web method call. Contact sales (800) 845-8090 to get the process started with a free proof of concept.

I want to use a carrier that does not participate in the CCXL 2.0 service guide data. Can you add them?

If a carrier or other data provider you want to use does not participate in our CCXL 2.0 service guide data, please contact carrierconnect@smc3.com for more information about having them added.

I want transit information returned for several carriers for a single lane. Do I have to run a separate request for each SCAC?

No, in the TransitWithShipmentDate and TransitWithShipmentDateWindow methods, multiple (valid) NMFTA SCACs may be passed to return transit information for desired carriers for a particular lane.

How do I format the date-time, Input Window Values in my CCXL 2.0 request?

CCXL 2.0 follows the ISO 8601 International Standard for the representation of dates and times. (CCYY-MM-DDThh:mm:ss[Z](+/-)hh:mm]) Example: 2014-06-03T00:00:00.000-05:00. We introduced the usage of date-time including time zone capabilities as a future enhancement for time based LTL transit calculation. SMC³ recommends that all web service clients use the actual origin shipment date and time for any requests passed into the system.

CzarLite

How do I uninstall the program?

To Uninstall the System follow the instructions below:
  1. Click the Start button, select Settings, and then select Control Panel.
  2. Double-click the Add/Remove Programs item.
  3. On the Install/Uninstall tab, select CzarLite® from the list of installed items.
  4. Click the Add/Remove button to uninstall the selected item.

How do I install the program ?

The system is distributed on a CD. Before installing the system, make sure that all applications are closed. These instructions assume that the hard disk is the C:\ drive, and the CD ROM drive is the D:\ drive. If the computer system uses other designations for its drives, adjust these instructions accordingly. When the license agreement appears in the install, you must answer yes for the install to continue.

Insert the CD into the CD ROM drive.
If CD starts automatically, start with Step 3, otherwise start with Step 1.

  1. Click the Start Button, and then select Run. The Run prompt appears.
  2. Type D:\SETUP, then click OK to continue.
  3. The installation program launches and the Welcome Screen will appear. Follow the prompts on the screen and click the Next button.
  4. The Choose Destination Screen will appear. Follow the prompts on the screen. To accept the default as the destination directory, click Next to continue.
  5. Reboot the computer before running the program.

The Discount Boxes in Settings are not displayed correctly. How do I correct this issue?

The DPI setting causes this issue.
To correct this issue:
  1. Right click on the Desktop, and then click on the Properties.
  2. Go to the Settings Tab, and click on the Advanced Button.
  3. The DPI setting: needs to be set to Normal size (96 DPI). If the Large Size or Custom setting is selected then the Screen is not displayed properly.

A “Fatal error: unable to generate Profile” is returned when attempting to launch the program. How do I correct?

CzarLite® creates a file called profile.fil. If the error “Fatal error: unable to generate PRO file” is returned after pressing the Enter key at the Splash screen, the user does not have write access to the program directory.
To correct the issue:
  1. The admin must login to the machine
  2. Right click the program parent folder
  3. Go to Properties
  4. Select the Security tab
  5. Highlight User
  6. Give the User write and modify permission to the folder

What do I do when I am returned the message “Fatal Error 0 Loading Function Library” when attempting to launch the program?

The PC will need to be upgraded to Windows 98 2nd edition or higher.

What are the minimum requirements?

Pentium II 200 MHz
64 MB of memory
9MB Hard Drive Space
800 x 600 High Color (16 bit)
Windows 2000 Professional, Windows XP Professional (Service Pack 2 or greater)

How do I determine the version of CzarLite?

Launch the program, click HELP in the tool bar and select ABOUT from the dropdown menu.

I have FAK tiers, how can I set them up within the rating system?

Perform the following steps:
  1. Select Options
  2. Select Settings
  3. Select the FAK Tiers tab at the top of the screen
  4. Click the box to the left of Use FAK Class Tiers to turn on/off this feature
  5. Make the appropriate changes to the class tiers
  6. Select Save
  7. A prompt will appear: Setting Updated. Do you wish to exit?
  8. Select the required response

How do I setup a Zip Specific Discount?

Click on Options, Settings, and then Discounts.

Check the box and click on the edit button. You have the option of setting Zips (Zip Code to Zip Code), or States (State to State) specific discounting, or a combination of both. If your discounts do not encompass the entire state, you must use Zips (Zip Code to Zip Code) specific entry.

If you select Zips, type the low end of a 5-digit ZIP Code range in the ZIP Code field, and the high end of the range in the Range field for the Origin and Destination zips. (If the specific discount is for a single Zip Code, type the same 5-digit Zip Code in both fields.) Enter in the discounts in the fields on the right. Then click the Add button. You may add more zip ranges, or State-to-State discounts, or close the window by clicking Close.

If you select States, click the arrow and a drop-down list of states will appear. Select the state you want for the origin and the destination. Enter in the discounts in the field on the right. Then click the Add button.

What is the difference between Apply to Rates/ Charges when discounting and how do I set this option?

Click on Options, Settings, and then Discounts.

This item allows you to toggle between discounting by Rates or Charges. The default setting is “Charges”. You can activate this feature from Options – Settings – Discounts – Application.

When you discount the Charges, the system multiplies the weight of the shipment by the actual rate to get a Gross Charge. It then multiplies the Gross Charge by the discount percentage to get a discount amount, and then subtracts that amount from the Gross Charge to obtain a Net Charge. The system shows you the dollar amounts for the Gross Charge, the Discount Amount, and the Net Charge on screen.

When you discount Rates, the system multiplies the base rate by the discount percentage to obtain a Discounted Rate. The system multiplies the weight of the shipment by the discounted rate to obtain the Net Charge. The system does not show the discount percentage – it only shows the discounted rate itself and uses it to calculate the Net Charge.

How do I set up the program to prompt me for a discount each time I rate?

This feature found under Options – Settings – Discounts – Prompt Discounts allows you to rate with different discounts instead of a set discount.

When this feature is activated, a field pops up on the Rating Screen that allows you to type in the discount that applies for the current shipment. You may also enter an MC Discount and an MC Floor.

To turn ON/OFF Prompt for Discount, you can either change your Setting found under Options – Settings – Discount, or you can toggle Use Discounts OFF/ON from the drop-down menu under Options. Or, you can toggle the Discount button OFF/ON on the toolbar.

Note: Zip specific discounts/floors will take precedence over Prompt discounts/floors.

How do I setup a Constant Discount?

Perform the following steps:
  1. Select Options
  2. Select Settings
  3. Select the Discount tab at the top of the screen
  4. Select Use under the Constant Discount section
  5. Select Edit to the right of the Use box
  6. Populate the weight break fields with the appropriate discounts as well as the MC Floor amounts (if applicable)
  7. After entering the appropriate information, select Close
  8. Select Save
  9. A prompt will appear: Setting Updated. Do you wish to exit?
  10. Select required response

What are Accessorial Charges and how do I use them?

Accessorial Charges are charges for services rendered by a carrier in addition to transportation services, such as notification, COD, hazardous materials, redelivery, residential pickup and delivery, inside pickup and delivery, and others.

Find this option under Options – Rating Prompts. To turn this option on/off, go to Options – Rating Prompts and check the box in front of Prompt for Accessorial. To remove the Accessorial Charges, de-select Prompt for Accessorial. Click OK.

If you select this feature, an Accessorial box appears on the Rating Screen. When the Accessorial box appears, key in the amount of the Accessorial Charge, if required, for that shipment and the system adds the total amount to the Net Charge.

How do I print my rating screen?

The Print Setup must be completed first.
Click on File and Print Setup.
Click on the box to Print All Rating Screens.
Select either Printer or File.
If you select Printer and click OK, the printer properties window will display. Choose a printer and click OK. Then just click on the print button.

If you select File, you will need to enter a file name with a .prt extension. The file will be sent to the application’s home directory. From there you can open it with Notepad, Word, etc.
This feature allows you to retain your shipment information in a format for easy viewing. Use Export Shipment to store information for use in databases, spreadsheets, and other applications.

I want to add a shipment identification to my rates. How do I do that?

Click on Options and Rating Prompts.

Prompt for Shipment ID allows you to add an identifier, such as an account number, a pro number, a date, or any number, word, or phrase that can identify a shipment.

When you check this field to activate this feature, a field pops up on the Rating Screen that allows you to type in an alphanumeric set of characters as an identifier for the current shipment.

What is the Rate Adjustment Factor?

This feature allows you to adjust the rates that the system uses by a specific multiplier. One application for this feature is to create scenarios for the rates based on anticipated increases or decreases.

Click on Options and then Rating Prompts.

When you select this Rating Prompts item, the cursor moves into the numerical field to the right. Type in the applicable numerical value and press ENTER. To reduce the rates, make the number less than one (e.g. 0.9800). To increase rates, make the number greater than one (e.g. 1.0500). The default is 1.0000.

What is CanadaLite?

CanadaLite is a CzarLite® application that rates US to Canada.

What is MexicoLite?

MexicoLite is a CzarLite® application that rates US to Mexico.

What is CzarLite® International Canada?

CzarLite® International Canada is a CzarLite® application that rates US to US and US to Canada.

What is CzarLite® International Mexico?

CzarLite® International Mexico is a CzarLite® application that rates US to US and US to Mexico.

What is CzarLite® International Plus?

CzarLite® International Plus is a CzarLite® application that rates US to US, US to Canada, US to Mexico and Canada to Mexico.

What is CzarLite® International Canada/Mexico?

CzarLite® International Canada/Mexico is a CzarLite® application that rates Canada to Mexico.

Are there any patches/updates required for your products to accommodate the new March 11, 2007 Daylight Savings Time?

SMC³ products do not require updates or patches for the new Daylight Savings Time.

FastClass® Network

How do I install the multiple user program of FastClass?

NOTE: All supplements (updates) MUST be installed into the same directory as the original FastClass® program.
  1. Close all running programs.
  2. With the CD in the Network drive, click START, RUN and type X:\Setup (where X is the CD ROM drive) in the command line, click OK, or open MY COMPUTER or EXPLORER, double click the CD ROM drive (all the files on the CD will be listed), double click setup.exe.
  3. The installation program will open. FASTCLASS INSTALLTION message box will appear, click NEXT.
  4. FASTCLASS LICENSING AGREEMENT box will appear, click YES.
  5. FASTCLASS REGISTRATION box appears. Activate the SERIAL: command line. Type the serial # for multiple users (this # should be on the back of the CD case) in the command line, click NEXT.
  6. FASTCLASS DESTINATION LOCATION box appears (the Destination Folder [at the bottom] will list the first Network drive it detects on that PC). If the path (drive) listed is not the desired drive, click BROWSE. Select the desired drive from the DRIVES drop down list then click NEXT.

How do I uninstall the Multiple User Program?

Follow the instructions below:
  1. At the user’s workstation, open the FASTCLASS directory on the Network drive.
  2. Open the CLIENT subdirectory.
  3. Double click SETUP.EXE
  4. In the FASTCLASS CLIENT INSTALLATION box, select View/Delete occupied seats, click NEXT.
  5. CURRENTLY OCCUPIED SEATS box will appear, highlight the user to be deleted, click DELETE.
  6. You will be prompted ARE YOU SURE YOU WANT TO DELETE, click YES
  7. You will be prompted again, ARE YOU SURE YOU WANT TO COMPLETELY DELETE FASTCLASS CLIENT, click YES.
  8. Uninstall Shield will open and the files will be removed, select OK.
You will be taken back to the FASTCLASS CLIENT INSTALLATION box, you can add a user, view/delete a user or at the bottom click Back, Next or Cancel

How do I setup multiple clients in FastClass

After installing FastClass® on the Network drive follow the instructions below.
  1. At the user’s workstation, open the FASTCLASS directory on the Network drive.
  2. Open the CLIENT subdirectory.
  3. Double click SETUP.EXE
  4. FASTCLASS CLIENT INSTALLATION box will appear. The number of seats licensed will be displayed as well as the number of vacant seats. There will be two options: “Add this user as a seat” (default) and “View/Delete occupied seats”, click NEXT to add a user.
  5. The CLIENT REGISTRATION box will appear, type the user’s name in the command line, click NEXT.
  6. FASTCLASS DESTINATION LOCATION box will appear, the Destination Folder (at the bottom) will be C:\Program Files\SMC\FastClass® (this will be the working directory). You can accept the default or BROWSE to change, click NEXT.
  7. FASTCLASS PROGRAM FOLDER box will appear (this is the name of the icon) accept the default (FastClass) or type a new name, click NEXT.
  8. The files will be copied (less than a minute, depending on the speed of your processor).

What are the minimum requirements?

Pentium II 200 MHz
32 MB of Memory
800x600 High Color (16 bit)

For Network Drive:
At least 4.0 Internet Explorer
35 MB Hard Drive Space
2 MB for each network client
CD ROM Drive and mouse
Windows NT Version 4.0, Windows 2000 Professional, Windows XP Professional (Service Pack 2 or greater)

For Client:
At least 4.0 Internet Explorer
35 MB Hard Drive Space
CD ROM Drive and mouse
Windows NT Version 4.0, Windows 2000 Professional, Windows XP Professional (Service Pack 2 or greater)

How do I get a copy of the user’s manual?

The product’s manual is located in the program directory in PDF format.

Are there any patches/updates required for your products to accommodate the new March 11, 2007 Daylight Savings Time?

SMC³ products do not require updates or patches for the new Daylight Savings Time.

FastClass® Online

What are the minimum requirements?

Product Requirements for FastClass® Online:
System is based on the Browser Platform

System Hardware:
800 x 600 Resolution or higher

System Software:
Session Cookies Enabled
Java Scripting Enabled
Microsoft Internet Explorer 5.0 or higher

Demo version appears after logging in. What do I do?

Check the Cookies.

For Microsoft Internet Explorer 5.0 and 5.5:
Click Tools
Click Internet Options...
Click Security tab
Click Internet (the World Icon)
Click Custom Level...
Under Settings... scroll down to Cookies
Select Enable – Allow cookies that are stored on your computer
Select Enable – Allow per session cookies (not stored)
Click OK
Click OK

For Microsoft Internet Explorer 6.0:
Open IE Explorer
Click Tools
Click Internet Options...
Click Privacy tab
Settings can be any but Block All Cookies
Click Sites...
Address of Web site: enter smc3.com
Click Allow
Click OK
Click OK

For Netscape Navigator 6.0:
Click Edit
Click Preferences...
Double Click Advanced
Click Cookies
Select Enable All Cookies
Click OK

Are there any patches/updates required for your products to accommodate the new March 11, 2007 Daylight Savings Time?

SMC³ products do not require updates or patches for the new Daylight Savings Time.

FastClass® Windows

How do I install the single user program of FastClass?

NOTE: All supplements (updates) MUST be installed into the same directory as the original FastClass® program.
  1. Close all running programs.
  2. With the CD in the drive, click START, RUN and type X:\Setup (where X is the CD ROM drive) in the command line, click OK, or open MY COMPUTER or EXPLORER, double click the CD ROM drive (all the files on the CD will be listed), double click setup.exe. Note: If the file extensions are not visible, click View/Details from the Tool Bar.
  3. The installation program will open. FASTCLASS INSTALLATION message box will appear, click NEXT.
  4. FASTCLASS LICENSING AGREEMENT box will appear, click YES.
  5. FASTCLASS REGISTRATION box will appear, activate the SERIAL: command line. Type the serial number with dashes “-” (this # should be on the back of the CD case) in the command line, click NEXT.
  6. FASTCLASS DESTINATION LOCATION box will appear (the Destination Folder [at the bottom] will list C:\Program Files\SMC\FastClass® as the default directory). If the pat

How do I uninstall the Single User Program?

Follow the instructions below:
  1. At the user’s workstation to be deleted, click START, SETTINGS, and CONTROL PANEL, open ADD/REMOVE PROGRAMS.
  2. Scroll down find and highlight FASTCLASS, click the ADD/REMOVE button (lower right).
  3. The message will appear “Are you sure you want to completely remove FASTCLASS and all its components?
  4. Click YES.
  5. UnInstall Shield will open and remove the files, the message will be displayed UnInstall Successful, this message means that all the components of FastClass® have been removed from the registry and the working directory. If, however, the message appears “Uninstall completed. Some elements could not be removed. You should manually remove items related to this application” check the registry (Hkey_Local_Machine\Software\SMC\FastClass) and the working directory, remove any components of FASTCLASS.

How do I use the Search Tab?

Search Tab
This tab is found on the left side of the main screen.

Under this tab you can type a word to find topics of articles, you can find an article by item number, and you can search for a carrier by their SCAC code.

By clicking on the ‘Word’ button, you can begin searching by words. The system will look for matches to the word or words in the Articles Section of the NMFC. If there are entries that match, the system will display a list of items. If multiple words are entered in the Search field, the system will look for an item that contains all the words. For example, if you search for bars iron a list of 496 items is displayed. If you search for bars iron reinforcing the search is narrowed and Item 167580 is displayed in the list. If a word or phrase is enclosed in quotation marks, the system will look for an exact match to the words. Punctuation is permitted. Click on a description to bring up the item number and its information. If the program returns with a message saying “0 entries found,” see Synonyms for help.

How do I use the Index Tab?

Index Tab
This tab is found on the left side of the main screen.

Here you can interactively search for articles alphabetically. You can also utilize the ‘Previous Item‘ and ‘Next Item’ buttons found at the top of the main screen to browse through the items as though you were flipping through the pages of the classification tariff.

How do I use the Supplement Tab?

Supplement Tab
This tab is found on the left side of the main screen.

This gives you a list of all the articles, rules or packages that have been changed in each supplement. Carrier changes are not included. Only the current supplement’s list contains hyperlinks to the items modified. The previous supplements are just maintained as a historical list of changed items. To view those items, the user will have to use the Library or Search feature. If a particular item has been modified in more than one supplement, the shipment date will have to be set back in order to view the item as it was in a particular supplement.

How do I use the Library Tab?

Library Tab
This tab is found on the left side of the main screen.

It lists the categories used to locate information on Articles and item numbers, regulations and Rules, requirements for Packages, and participating Carriers.

After you opened an item in the Articles, Rules or Packages directories, you can browse through the items, by clicking on ‘Previous Item’ or ‘Next Item’. These buttons will allow you to browse through the items and their contents as if you were turning the pages of a book. ‘Previous Item’ will take you to the item preceding the current item. ‘Next Item’ will display the item found after the currently viewed item. This function does not work under the Carrier section.

What are the minimum requirements?

Pentium II 200 MHz
32 MB of Memory
800x600 High Color (16 bit)

For Single User:
At least 4.0 Internet Explorer
35 MB Hard Drive Space
CD ROM Drive and mouse
Windows NT Version 4.0, Windows 2000 Professional, Windows XP Professional (Service Pack 2 or greater)

What do I do when the data has expired?

Install latest supplement. If you do not have the latest supplement, contact SMC³ to obtain.

How do I determine the version of FastClass?

Launch the program, click HELP in the tool bar and select ABOUT from the dropdown menu.

How do I get a copy of the user‘s manual?

The product’s manual is located in the program directory in PDF format.

Are there any patches/updates required for your products to accommodate the new March 11, 2007 Daylight Savings Time?

SMC³ products do not require updates or patches for the new Daylight Savings Time.

NTD

How do I install the program?

As an NTD participant, you will be eligible to receive data for monthly, quarterly, and yearly periods.

The system is distributed on a CD. Before installing the system, make sure that all applications are closed. These instructions assume that the hard disk is the C:\ drive, and the CD ROM drive is the D:\ drive. If the computer system uses other designations for its drives, adjust these instructions accordingly.

Insert the CD into the CD ROM drive.
If CD starts automatically, start with Step 3, otherwise start with Step 1.

  1. Click the Start Button, and then select Run. The Run prompt appears.
  2. Type D:\SETUP, then click OK to continue.
  3. The installation program launches and the Welcome Screen will appear. Follow the prompts on the screen and click the Next button.
  4. The Choose Destination Screen will appear. Follow the prompts on the screen. To accept the default as the destination directory, click Next to continue.
  5. Reboot the computer before running the program.

How do I uninstall the program?

  1. Click the Start button, highlight Settings, and then select the Control Panel. From the Control Panel window, double-click on Add/Remove Programs. Scroll through the list of programs, find NTD, click to highlight NTD and click on the Add/Remove button. The Confirm File Deletion message box appears.
  2. Click Yes to confirm that you do want to uninstall the system. The Uninstall program launches and automatically removes the system from your hard disk.
  3. Click OK to exit the Uninstall program.

What are the minimum requirements?

Pentium II 200 MHz
32 MB of Memory
800x600 High Color (16 bit)
76 MB Hard Drive Space
CD-ROM Drive and mouse
Windows 2000 Professional, Windows XP Professional (Service Pack 2 or greater)

Note: Microsoft Access 2000 (or higher) is recommended, but not required.

Are there any patches/updates required for your products to accommodate the new March 11, 2007 Daylight Savings Time?

SMC³ products do not require updates or patches for the new Daylight Savings Time.

ProRater2000

How do I install the program?

The system is distributed on a CD. Before installing the system, make sure that all applications are closed. These instructions assume that the hard disk is the C:\ drive, and the CD ROM drive is the D:\ drive. If the computer system uses other designations for its drives, adjust these instructions accordingly.

Insert the CD into the CD ROM drive.
If CD starts automatically, start with Step 3, otherwise start with Step 1.

  1. Click the Start Button, and then select Run. The Run prompt appears.
  2. Type D:\SETUP, then click OK to continue.
  3. The installation program launches and the Welcome Screen will appear. Follow the prompts on the screen and click the Next button.
  4. The Choose Destination Screen will appear. Follow the prompts on the screen. To accept the default as the destination directory, click Next to continue.
  5. Reboot the computer before running the program.

How do I uninstall the program?

To Uninstall the System:
  1. Click the Start button, highlight Settings, and then select the Control Panel. From the Control Panel window, double-click on Add/Remove Programs. Scroll through the list of programs, find ProRater, click to highlight ProRater and click on the Add/Remove button. The Confirm File Deletion message box appears.
  2. Click Yes to confirm that you do want to uninstall the system. The Uninstall program launches and automatically removes the system from your hard disk.
  3. Click OK to exit the Uninstall program.

What are the minimum requirements?

Pentium II 200 MHz
32 MB of Memory
800x600 High Color (16 bit)
15 MB Hard Drive Space
CD ROM Drive and mouse
Windows NT Version 4.0, Windows 2000 Professional, Windows XP Professional (Service Pack 2 or greater)

How do I determine the version of ProRater2000?

Launch the program, click HELP in the tool bar and select ABOUT from the dropdown menu.

How do I get a copy of the user‘s manual?

The product’s manual is located in the program directory in PDF format.

Are there any patches/updates required for your products to accommodate the new March 11, 2007 Daylight Savings Time?

SMC³ products do not require updates or patches for the new Daylight Savings Time.

RateWare® Server

How do I install the program?

These instructions assume that RateWare® was received on CD and that your CD drive is the D: drive.
  1. Put the RateWare® Server Program Media in the D: drive.
  2. Click on the Start Button, and then select Run. At the Open prompt, type D:SETUP then click on OK.
  3. The SETUP program will start displaying panels of installation options. Follow the options to complete the installation process. The option panels are:
    Welcome
    Release Notes
    Will display a list of changes made in this release of the product.
    Software License Agreement
    Select Components
    This panel allows the selection of installation components. You can select the Server or the Server with RateWare® COM Client
    Select Execution Options
    RateWare® Server
    Select this option to run as a command.
    RateWare® Server as a NT Service
    Select this option to run as an NT Service
    Note: This panel will only appear if the operating system will support an NT Service
    Set Specific Server Values
    Server – Use TCP/IP address for this machine
    Server Port-Use a port number for RateWare® server to monitor for connection requests.
    Set Server Values
    Initial – Set this value to the number of processors in your server machine.
    Timeout – Set this value to the number of milliseconds the connection is allowed to sit idle before being disconnected.
    Client Setup Directory and Client Install Path
    These two options are displayed when a client component was selected. The “Copy to:” path is the directory on this machine where you want to place the client setup that will be used by each workstation to install the client. The “Install to:” path will be used as the client installation directory on the workstation.
    Choose Destination Location

    NOTE: This panel will not appear if you have installed a previous version of the product. Select Program Folder NOTE: This panel will not appear if you have installed a previous version of the product.
    Setup Complete

What are the minimum requirements?

Pentium III 1.0 GHz
128 MB of Memory
800x600 High Color (16 bit)
For Server Platform
8 MB Hard Drive Space
CD ROM Drive and mouse
Windows NT Server 4.0, Windows 2000 Server, Windows 2003 Server

For Client Platform:
10 MB Hard Drive Space plus additional space for each SMC³ data module installed.
CD ROM Drive and mouse

How do I determine the version of RateWare® Server?

Open My Computer or Explorer, go to and open the RateWare® Server directory, locate and right click the czar32.dll or rwServer.exe a dropdown menu will appear, left click Properties, and select Version, the File Version is listed.

Note: If there is not a Versions tab, you have a version prior to 4.5 and the newer Data Modules will not work with this product.

How do I get a copy of the user‘s manual?

The product’s manual is located in the program directory in PDF format.

Are there any patches/updates required for your products to accommodate the new March 11, 2007 Daylight Savings Time?

SMC³ products do not require updates or patches for the new Daylight Savings Time.

How do I delete a Data Module?

Select “Data Module Maintenance” from the Start/Programs/Rateware menu or double click “CzarMaintenance.exe” from the program directory to launch the “Maintenance of Data Modules” panel.

Before selecting this action, you must first select from the list control the Tariff and Effective Date to be deleted from the system. Once the correct tariff has been selected, select File/Delete Data Module from the menu items. Selecting this action uses the selected item and will display a Warning panel containing the Tariff Name and Effective Date of the Data Module you are about to delete, with the question “Do you want to continue?” and two buttons “Yes” and “No. If you select “No”, no deletion will be made. If you select “Yes”, the Data Module files for that rate level are deleted. They are no longer on your hard disk, nor will they appear in the list control. If a rate level was deleted accidentally, reinstall that rate level following the Data Module installation procedures.

How do I install a Data Module?

Follow these steps:
  • Select “Data Module Maintenance” from the Start/Programs/Rateware menu or double click “CzarMaintenance.exe” from the program directory to launch the “Maintenance of Data Modules” panel. Selecting the action File/Install Data Module will present a panel labeled “Browse for Folder”. You must use the “Install Diskette 1 Image From:” list control to select the drive you will be using for the Data Module distribution media. Once you select the correct drive and/or directory, either click OK to continue or Cancel.
  • After clicking OK, the program will display a panel telling you to insert the media. Select “OK” to continue or “Cancel” to stop. If OK is selected, the process will start installing the Data Module into the correct directory. You will be shown a progress bar as the Data Module’s files are installed.
  • If the Data Module resides on more than one (1) diskette, a panel will appear asking you to insert the next diskette. You need to insert the next diskette and click OK.

How do I maintain my Data Modules?

When you select, Data Module Maintenance either from the icon or the File menu, the “Maintenance for Data Modules” panel appears. In the panel will be a list control containing the Tariff Name, Effective Date, Tariff Version and Engine Version of each rate level you have installed. Each Carrier Data Module, Shipper Data Module or Bureau Data Module has its own entry in this list control and all the Data Modules can be sorted by clicking on the column headings.

The “Maintenance for Data Modules” panel also has several Menu Items, which are described below:

  • File/Delete Data Module
  • File/Install Data Module
  • File/Update Tariff Files
  • File/Verify Files
  • File/Exit
  • Help/Help Contents
  • Help/About the System

RateWare® XL

Why is my user floor not applying?

Please ensure a mcDiscount argument is being passed. RWXL compares the shipment Net Charge to the discounted Minimum Charge, if the Minimum Charge is higher than the Net Charge the Minimum Charge will apply. However, if the calculated Minimum Charge totals less than the Floor, the Floor Charge will apply.

Error 32 Tariff Not Found

If you have verified the correct tariffName is being passed, please ensure the effective date of the tariff is being passed in the shipmentDateCCYYMMDD argument.

Error 28 or 29 returned

Please ensure the originCountry and destinationCountry arguments have the correct code: USA, MEX, or CAN.

How do I eliminate TruckLoad Deficit Rating?

Pass 20000 in the stopAlternationWeight argument to turn off the 20K weight level and higher.

Why is my LTL surcharge not applying?

Check the Billed Weight argument in the response file. If the billed weight is 20K or greater (which is a TL in RWXL) you will need to pass a TL surcharge as well as a LTL surcharge.

Why are no rates returned?

Check the error code arguments in the response file (there are two), correct and re-rate.

What is the stop alternation weight field used for in RateWareXL?

By sending a stop alternation weight value in your request you can control the upper weight break allowed if the shipment alternates to the next weight break. Example: entering 20000 in the stop alternation weight field will force the shipment to rate at the 10000 lbs weight break for all shipment weights above 20000 pounds.

Note: The stop alternation weight only supports weight break values of 10000 lbs or greater. Any value less than 10000 lbs will return an error code of 40.

Software Update

How do I obtain the current version of the software?

To obtain a copy of a Carrier‘s current software, contact the Carrier.

If an SMC³ product update is needed, contact our Sales Department (800.845.8090 or sales@smc3.com) or our Customer Support Department (800.845.8090 or customersupport@smc3.com).

Web Support

How do I download the ASCII Service Guide Data?

Sign on to SMC³.com website, select Download, then select ASCII data.
  1. Create a new directory on your local machine to load the data into.
  2. Select the file to be downloaded by clicking on that file name.
  3. Select save this program to disk in the File Download dialog box and click “OK.”
  4. Select the directory created in step 1.
  5. Repeat steps 2 through 4 for each file listed on the File Download page.
  6. Run the self-extracting exe file that was downloaded. This will expand the files necessary for upgrading the points of service data. Make sure the expanded files are placed in the directory created in step 1.
  7. Copy the files from the directory created in step 1 (except the exe file) to the location of your current points of service data.

How do I register on-line?

In order to register for an online software product, you must be an SMC³ customer. Please have your account number handy, as you will need it to register. If you would like your account number emailed to you within one business day, click here.

If you would like to become an SMC³ customer, please contact our sales department at sales@smc3.com or call us at 800.845.8090.

SMC³‘s online applications are not available to certain international customers. For more information, contact SMC³ Customer Support at 770.486.5800 or 800.845.8090.

At the top right corner of the home page, click “Sign In.”
Under “Register Now”
Click Here to Register Now
Choose from the two registration options.
Complete and submit the online registration form.

Login/Password – Your login and password combination is your choice.
Type in your SMC³ Customer No. *
Pin – If you are creating an On-Line Account, you will create your pin number. If you are setting up a personal Login ID for an already established On-Line Account, you will have to get the pin number for your account from the Account administrator at your company.
Store your login ID and password in a safe, secure location.
Click submit.
After completing and submitting the form:
If you are the administrator – Your login request will be submitted to us, and we will contact you within one business day with a confirmation of your registration and activate your account.

If you are an additional user on an established On-Line Account – Your login will be immediately activated. Your products and/or linked modules will have already been selected by your account administrator. Your sign-up is complete.

How do I add users to my on-line account?

There are two ways to accomplish this.
  1. As the administrator: Login to www.smc3.com and select View or Change Account Settings. Scroll down to the bottom of the page and click where it says, “Click here to view, edit, add new, or delete users for this Master Account.” Scroll mid-way down the page and select the required option. Fill in the information for the user and inform the user of the Customer # and Password.
  2. As a user: Get your Customer # and Account PIN from the administrator. Launch our web site (www.smc3.com). Click Login at the bottom of the home page. Click “Here” to Register Now at the bottom of the page. Select the second option and click Register (the first option is the default for the admin). Complete the information and enter the Customer # and Account PIN supplied by the administrator.

NOTE: Regardless of how the user account is setup, a verification email will be sent to the email address for the user account. The user MUST reply to the email to activate their account.

I am the admin for this on-line account. How can I change my login information?

Follow the instructions below:
Login to www.smc3.com
select View or Change Account Settings
change the applicable information
select Submit Changes
changes made will be effective the next time you log-in

WebRater

How do I setup the fuel surcharge?

The Admin Page contains the ability to use Constant or National Average driven percentages that you set up. The features are located in Configure Products/WebRater.

If Use National Average is selected, you can choose the percentage and cents per gallon range. The cents per gallon range is obtained weekly from the D.O.E., and your users‘ percentages are updated automatically as it changes.

The User Option Page contains LTL and TL surcharge values and displays the TL Break, which contains values that are driven by you, as described above. These values are set by the Constant settings or Use National Average options.

What are the definitions of user access?

  1. Editable – The user can edit his discounts.
    If the user saves his discounts, they will override the discounts the admin has setup (the change will be stored in his cookies). To clear the user set discounts, delete his cookies (Tools/Internet Options/Delete Cookies).
  2. Disabled – The user cannot edit his discounts, but can view them.
  3. Hidden – When the user rates a movement, his discounts, cwt, and charges will not display on the rating screen, but the discounts will be reflected in the “Net” charge.

How do I set multiple access codes?

  1. Login to smc3.com as admin
  2. Select Configure Products
  3. Click WebRater
  4. Click “multiple” for the “Description”
  5. Click “New”
  6. Populate the fields accordingly
  7. Select “Save” NOTE: If the Rate Adjustment Factor was changed, Configure Products will reflect the up and down arrows indicating the Rate Adjustment Factor is above or below (respectively) the default value of 1.0000.
  8. If no other data module needs to be setup, the browser can be closed.
  9. If you need to setup another data module and or access code, click “Cancel” to repeat sets 4-7.

I am getting the message: “Your browser is not accepting Cookies. This application requires Session and Permanente Cookie support enabled...“

After you ”click HERE for help” select the version of IE being used under Enable Cookies and follow the instructions to enable cookies.
Questions about Product Licensing?

Contact Us

Questions about Product Integration?

Learn More about Integration