The Manager, Enterprise Business Systems & Architecture leads the strategy, delivery, and ongoing optimization of the organization’s enterprise business systems and supporting architecture. This role combines business architecture leadership, enterprise application ownership, and people management, serving as the primary bridge between business stakeholders and technology teams.
The manager ensures enterprise platforms, most notably Microsoft Dynamics 365 and related systems, are aligned to business objectives, securely operated, well governed, and continuously improved. This role provides architectural direction, oversees system delivery and support, enables user adoption, and develops a high performing enterprise systems team.
Essential Functions
Leadership & People Management
Lead, coach, and develop the Enterprise Business Systems team, including performance management, workload prioritization, and skill development.
Establish clear team standards for system support, enhancements, documentation, testing, and change management.
Serve as escalation point for complex system issues, cross functional dependencies, and delivery risks.
Partner with IT leadership to plan resourcing, budget needs, and vendor/partner engagement.
Enterprise Business Architecture & Strategy
Act as the primary owner of enterprise business systems architecture, ensuring alignment between business strategy, processes, data, and technology.
Collaborate closely with business leaders to understand current state processes, future state needs, and transformation priorities.
Translate business objectives into system roadmaps, architectural decisions, and prioritized initiatives.
Provide thought leadership on enterprise business architecture, digital transformation, and value realization from technology investments.
Guide process mapping, discovery, and capability assessments to identify opportunities for optimization and automation.
Enterprise Application Ownership
Own the end to end lifecycle of assigned enterprise applications, including Dynamics 365 CRM/XRM, ERP (GP), SharePoint/ECM, Power Platform, reporting, and related tools.
Serve as product owner for supported platforms, managing intake, prioritization, and delivery of enhancements and fixes.
Ensure systems are stable, secure, compliant, and aligned with enterprise standards.
Oversee major system upgrades, patches, and releases, ensuring proper testing, documentation, and go live readiness.
Delivery, Configuration & Technical Oversight
Provide architectural and technical oversight for system configuration, customization, integrations, and reporting.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
