Customer Support or Inquiries
1-800-845-8090 | Monday – Friday |
8:00 a.m. – 5:15 p.m. ET
1-800-272-3425 | Monday – Friday |
8:00 a.m. – 5:30 p.m. ET
Before contacting Technical Support browse troubleshooting FAQs by product.
Gather the following information:
Which operating system and version are you using?
From Windows, right click My Computer and select Properties (e.g., Windows 8.1, Windows 8, Windows 7, Windows 10, Windows XP Professional)
What is the name and version of your SMC³ application?
From the SMC³ application click Help » About
If connecting from the Internet, which browser are you using?
From the browser menu click Help » About